ࡱ>  Root EntryA0%@0FileHeadereDocInfoiXBodyText [50@60!#$"&'()*+,-./0134256789:;>?Root EntrypQ@0FileHeadereDocInfoi[BodyText ?G?G <= !"#$%&'()*+,-./0123456789:;<=>?@ABCDEFGHIJKLMNOPQRSTUVWXYZ[\^_`abcdfghjklmnopqrstuvz{|}~HwpSummaryInformation.]PrvImage PrvTextDocOptions pQpQScripts pQpQJScriptVersion xDefaultJScriptw_LinkDocy I. <X̸X !\  -BSC PX ȩ- Development of Quality-of-care Indicators - applying BSC (Balanced Scorecard) approach - Mi Jeong, PARK, * Ki Hyun, DO** * Dept. of Medical Informatics, Gachon University of Medicine Science, opto@gachon.ac.kr **Dept. of Hospital Management, Gachon University of Medicine Science, kido@gilhospital.com Abstract: The purpose of this study is to develop key performance indicators(KPI) for quality of care by using Balanced Scorecard(BSC). This study first collected quality-of-care indicators through literature survey including web search. By using BSC approach, a total of 26 indicators were selected. The nominal group technique was employed for these indicators, and finally the content validity was verified by a group of highly experienced medical practitioners, resulting in a final set of 12 KPI's for quality of care. 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